• Remote maintenance and support
• Phone support
• Remote assistance (desktop sharing)
• Onsite support as needed
•  IT management
• 24/7 Network Monitoring
• Maximize system uptime
• Expertise at a predictable and affordable monthly rate
• Peace of mind

RESIDENTIAL SUPPORT (* Available only for computers being serviced by Initial or Additional Tier)

On-Site Services:

• Emergency, After Hours, (24x7x365) Fee + Initial Ser­vice $225
• Computer Cleanup & Optimization (EFC Tune-Up) $225 $175
• New Computer Installation & Optimization $200 $150 $150
• Configure Data Backups & File Recovery $175 $75 $125
• Data Transfer & Hard Drive Clone $150 $50 $100
• General Diagnostics & Troubleshooting $150 $50 $100
• Product Installation & Configuration $125 $25 $75

Off-Site Services:

• Computer Rebuild & Operating System Upgrade $450 $400
• Advanced Computer Cleanup & Optimization $350 $300
• Advanced Product Installation & Configuration $200 $150
• New Computer Purchase Assistance $100
• Physical Computer Cleaning & Dust Removal $25
• Computer Disposal & Hard Drive Erasure $50 $25 $25
• Computer Recycle & Hard Drive Erasure FREE FREE FREE
• Technical Training {per hour / 1-hour minimum) $175
• Non-Standard & Courtesy Services {Starting at … ) $125
• Remote Support {per hour / 1-hour minimum) $100

COMPUTER MANAGEMENT:
(Per Computer, Per Month Fee Starting at: $59)

• Priority Support
• Phone Support
• Email Support
• Remote Support (EFC Helpdesk)
• On-Site Support
• Off-Site Support
• Emergency, After Hours, (24x7x365)
• Support Tracking
• Detailed Asset Tracking
• Detailed Case Tracking
• Detailed License Tracking
• Maintenance & Security
• Computer Maintenance
• Computer Optimization
• Spyware and Adware Removal
• Utility Support
• Peripheral Support
• Microsoft Application Support
• Non-Contract or Project Work, Hourly Rate $75 Non-Contract, Emergency, After Hours, {24x7x365) Rate $125 2 hr. minimum

INFRASTRUCTURE MANAGEMENT & CON­SULTING:
(Per Month Fee Starting at: $199)

• Management Dedicated POC Status Reports
• Scheduled Calls or Meetings
• Contracts
• ISP Management
• Web Hosting Management
• Software & Database Vendor Management Technology Contract
• Management Logistics
• Unlimited Purchase Assistance
• Exclusive Brand Discounts
• Detailed Expense Tracking
• Asset Lifecycle Management
• Strategic Planning
• Disaster Recovery Plans
• Project Research & Proposals
• Policies & Procedures
• Annual Technology Plans & Initiatives
• Non-Contract, Hourly Rate $125